Privacy Policy

1. What data we collect

• Name, phone number and email — when booking online, placing an order, or contacting us through the website form.
• History of your bookings and orders, selected services or products.
• Loyalty program data — bonus points earned and used, if the program is enabled.
• Technical data: IP address, device and browser type, interface language, cookies.

We do not store bank card details — card payments are processed directly by the payment provider.

2. Why We Use Your Data

• To confirm and process your booking or order, and to contact you if needed.
• To run the loyalty program and award bonus points, if you take part in it.
• To respond to questions submitted through the contact form.
• To notify you about changes to your booking or order status via email, SMS or messenger.
• With your separate consent — to send news and promotional offers.

3. Cookies

The website uses cookies to ensure the booking and cart forms work correctly, to remember your interface language, and to collect anonymized visit statistics. You can disable optional cookies in your browser settings.

4. Who We Share Data With

We do not sell your data. It may only be shared with:

• TOT STUDIO LABS SRL — the technical partner whose infrastructure hosts this website (a data processor acting on our instructions).
• The payment provider — to process card payments, without us storing any card data.
• Government authorities of the Republic of Moldova — only upon an official request based on law.

5. Data Retention Period

Data is kept no longer than necessary for the stated purposes — typically up to 3 years from your last contact, order or booking, unless a longer period is required by law (e.g., for accounting purposes).

6. Your Rights

• Request a copy of the data we process about you.
• Request correction of inaccurate data.
• Request deletion of your data, if there are no legal grounds for its further retention.
• Withdraw your consent to marketing communications at any time.
• File a complaint with the National Center for Personal Data Protection of the Republic of Moldova (datepersonale.md) if you believe your rights have been violated.

7. Data Security

The website operates over a secure connection (HTTPS), access to data is limited to employees who need it for their work, and the infrastructure is protected against unauthorized access and DDoS attacks.

8. Changes to This Policy

We may update this Policy from time to time. The current version is always available on this page.

9. Contacts

"TOT STUDIO LABS" S.R.L.

IDNO: 1025600071763

MD-2021, str. Drumul Viilor 42, ap. 70, mun. Chișinău, Republica Moldova

Phone: +37379996927

Email: [email protected]

Technical platform provided by TOT STUDIO LABS SRL, [email protected].