Terms of Use

1. Online Booking and Orders

Through the website, you can book a service or place an order by providing accurate contact details. A booking or order is considered confirmed once you receive the corresponding notification (on the website, by email, SMS or messenger).

2. Prices and Payment

Prices for services and products are listed on the website and may change without prior notice; for already-confirmed bookings and orders, the price at the time of confirmation applies. Payment is accepted in cash, by card on-site, or online via the connected payment service.

3. Cancellation and Rescheduling

You can cancel or reschedule a booking through your personal account or by contacting us in advance using the details listed on the website. In case of repeated no-shows without notice, we reserve the right to restrict online booking access.

4. Personal Account

You are responsible for keeping access to your personal account secure. If you notice any suspicious activity in your account, please notify us as soon as possible.

5. Loyalty Program

If a loyalty program is enabled on the website, the rules for earning and spending bonus points are published in the personal account. Bonus points are not a monetary instrument, cannot be exchanged for cash, and may expire according to the program's rules.

6. User Responsibilities

By using the website, you agree to provide accurate information, not to attempt to disrupt the website's operation, and not to use it for purposes contrary to the legislation of the Republic of Moldova.

7. Intellectual Property

The texts, photos, logo and trade name published on the website belong to "TOT STUDIO LABS" S.R.L.. Copying site materials without written consent is not permitted.Copying materials from the website without written consent is not permitted.

8. Limitation of Liability

We make reasonable efforts to keep the website running smoothly, but we do not guarantee it will be free of errors or interruptions. We are not liable for losses resulting from the website's temporary unavailability due to technical reasons.

9. Governing Law

These Terms are governed by the legislation of the Republic of Moldova. Disputes shall be resolved through negotiation, and if no agreement is reached — in the courts of the Republic of Moldova.

10. Contacts

"TOT STUDIO LABS" S.R.L.

IDNO: 1025600071763

MD-2021, str. Drumul Viilor 42, ap. 70, mun. Chișinău, Republica Moldova

Phone: +37379996927

Email: [email protected]